ck244 Privacy Policy

1 Introduction

This Privacy Policy ("Policy") describes how ck244 ("ck244", "we", "us", "our") collects, uses, stores, and shares personal data in connection with your use of the website located at ck244.io and all related services, including sports betting, live casino, slots, coin prediction games, and customer support channels.

ck244 is committed to processing personal data lawfully, fairly, and transparently. This Policy is intended to give you a clear understanding of what information we hold about you, why we hold it, and how we protect it. We encourage you to read this Policy in full before registering an account or making use of any ck244 service.

This Policy forms an integral part of the ck244 Terms & Conditions. By creating a ck244 account or continuing to use the platform after the effective date of this Policy, you acknowledge that you have read and understood its contents.

For questions about this Policy or to exercise any of your data rights, please contact our support team at [email protected].

2 Data We Collect

ck244 collects personal data through several channels: directly from you when you register, deposit, or contact support; automatically when you use the platform; and from third-party verification providers during the KYC process. The specific categories of data we collect are described below.

2.1 Account & Identity Data

When you register a ck244 account, we collect your full name, date of birth, residential address (including city — for example, Dhaka, Chittagong, Sylhet, Khulna, or Rajshahi), email address, and mobile phone number. This data is used to create and manage your account and to verify your eligibility to use the platform.

2.2 Identity Verification (KYC) Data

Before processing your first withdrawal, we are required to verify your identity. As part of this process, we may collect copies of your National Identity Card (NID) issued by the Bangladesh Election Commission, your passport, proof of address documents, or other supporting documents as reasonably requested. KYC documents are processed by our authorised verification provider and are stored in encrypted form.

2.3 Financial Transaction Data

We collect records of all deposits and withdrawals made through your ck244 account, including the transaction amount in Bangladeshi Taka (BDT, ৳), the payment method used (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, or Mastercard), the date and time of the transaction, and the transaction reference number provided by the payment gateway. We do not store full payment card numbers, bKash wallet PINs, or Nagad authentication credentials.

2.4 Gameplay & Betting Data

We maintain records of your betting and gaming activity on ck244, including bet amounts, game selections, bet outcomes, session durations, and use of responsible gaming tools such as deposit limits and self-exclusion. This data is used to deliver the service, detect prohibited conduct, and support responsible gaming interventions.

2.5 Technical & Device Data

When you access ck244.io, we automatically collect technical data including your IP address, browser type and version, operating system, device type, screen resolution, referring URL, and pages visited within the site. This data is collected via server logs and, where applicable, cookies (see Section 6).

2.6 Communications Data

When you contact ck244 via live chat or email, we retain records of those communications, including the content of messages, timestamps, and any resolution notes. This data is used to manage your support enquiry and to improve our customer service quality.

3 How We Use Your Data

ck244 uses the personal data we collect only for the purposes described in this Policy. The following table sets out our primary data-use activities and the legal basis supporting each use (see also Section 4).

3.1 Service Delivery

We use your account and financial data to register and maintain your account, process deposits and withdrawals in BDT, settle bets and game outcomes, and provide customer support. Without this processing, we cannot deliver the ck244 service to you.

3.2 Identity Verification & Compliance

We use KYC documents and identity data to verify that you meet our eligibility requirements (including the 21+ age restriction), to satisfy anti-money laundering (AML) obligations, and to prevent fraud. This processing is required by law and cannot be waived.

3.3 Security & Fraud Prevention

We use technical and financial data to detect and prevent fraudulent activity, including the creation of duplicate accounts, the use of stolen payment methods, collusion between players, and the deployment of automated betting tools. Where suspicious activity is identified, the relevant account may be suspended pending investigation in accordance with the ck244 Terms & Conditions.

3.4 Responsible Gaming

We use gameplay and financial data to monitor for indicators of problem gambling behaviour. Where such indicators are detected, our responsible gaming team may proactively contact you to offer support tools including deposit limits, cooling-off periods, and self-exclusion. Further information is available on the Responsible Gaming page.

3.5 Marketing Communications

With your explicit opt-in consent, we use your contact data to send promotional communications about ck244 offers, including BPL cricket season promotions, Eid cashback campaigns, T20 World Cup betting markets, and Pohela Boishakh reload bonuses. You may withdraw your consent and unsubscribe from marketing communications at any time by contacting [email protected].

3.6 Platform Analytics & Improvement

We use aggregated and anonymised technical data to analyse how players interact with ck244.io, identify performance issues, and improve the overall user experience. This analysis does not involve processing that identifies individual players by name or account number.

4 Legal Basis for Processing

ck244 processes personal data only where a valid legal basis exists for doing so. The legal bases we rely on are as follows:

• Contractual necessity: Processing required to perform our contract with you — including account management, payment processing, and bet settlement — is carried out on the basis that it is necessary to fulfil the agreement between you and ck244.
• Legal obligation: Processing required to comply with applicable law — including KYC identity verification, AML reporting, and age verification — is carried out on the basis of legal obligation.
• Legitimate interests: Processing carried out for fraud prevention, platform security, responsible gaming monitoring, and internal analytics is based on ck244's legitimate interest in operating a safe and compliant platform, provided that interest is not overridden by your fundamental rights and freedoms.
• Consent: Processing for marketing communications and non-essential cookies is carried out solely on the basis of your freely given, specific, and informed consent. You may withdraw this consent at any time without affecting the lawfulness of processing already carried out.

5 Data Sharing

ck244 shares personal data with third parties only in the limited circumstances described below. All third-party data processors are required to process data solely on ck244's documented instructions and to maintain appropriate security standards.

5.1 Payment Processors

To process deposits and withdrawals, ck244 shares the minimum necessary transaction data with the relevant payment gateway or mobile financial service provider (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Visa, Mastercard). ck244 does not transmit your full account password or mobile PIN to any payment processor.

5.2 KYC & Identity Verification Providers

ck244 uses an authorised third-party KYC verification provider to process identity documents submitted during the account verification process. The KYC provider processes data strictly for the purpose of identity verification and is contractually prohibited from using that data for any other purpose.

5.3 Game Content Providers

Live casino and slot games on ck244 are powered by licensed third-party studios including Evolution Gaming, Ezugi, Pragmatic Play, NetEnt, Microgaming, and Spribe. These providers may receive a unique, anonymised player session token to initialise the game — they do not receive your full name, NID details, or payment information.

5.4 Legal & Regulatory Authorities

ck244 may be required to disclose personal data to law enforcement agencies, financial intelligence units, or other competent authorities where required by applicable law or a valid legal order. In such cases, disclosure will be limited to the specific data requested and will be made in accordance with the formal request received.

5.5 Business Transfers

In the event of a merger, acquisition, or sale of all or a material part of ck244's business, personal data held by ck244 may be transferred to the acquiring entity. Any such transfer will be subject to confidentiality obligations, and affected players will be notified in advance where practicable.

6 Cookies & Tracking Technologies

ck244.io uses cookies and similar tracking technologies to operate the platform, maintain session security, and where you have consented, to understand how players navigate and use the site.

6.1 Strictly Necessary Cookies

These cookies are essential to the operation of ck244.io and cannot be disabled. They include session authentication tokens that keep you logged in, security cookies that prevent cross-site request forgery, and cookies that remember your language and regional settings. No consent is required for strictly necessary cookies as they cannot be turned off without breaking the site's core functionality.

6.2 Analytics Cookies

With your consent, ck244 uses analytics cookies to collect anonymised data about how pages on ck244.io are accessed, which sections attract the most engagement, and where users encounter technical difficulties. This data informs ongoing platform improvements. Analytics cookies do not identify you by name or account number.

6.3 Marketing & Preference Cookies

With your consent, ck244 may use preference cookies to remember your platform settings and to deliver promotional messages that are relevant to your stated interests — for example, cricket betting offers if you predominantly use ck244's sports markets. These cookies are only activated if you opt in via the cookie consent mechanism on your first visit.

6.4 Managing Cookies

You may manage or withdraw your cookie consent at any time through your browser settings or by contacting [email protected]. Please note that disabling cookies beyond the strictly necessary category may affect the functionality and personalisation features of ck244.io.

7 Data Retention

ck244 retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law. The following retention periods apply as a general guide:

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in a manner that prevents re-identification. Where data is anonymised rather than deleted, the anonymised dataset may be retained indefinitely for aggregate statistical purposes.

8 Data Security

ck244 implements a multi-layered security architecture to protect personal and financial data against unauthorised access, disclosure, alteration, or destruction. Our security measures include the following:

• Transport Layer Security (TLS): All data transmitted between your browser and ck244.io is encrypted using TLS 1.2 or higher, with a 256-bit SSL certificate. The padlock indicator in your browser confirms this encryption is active.
• Access Controls: Access to personal data within ck244's internal systems is restricted to authorised personnel who require it to perform their specific job functions. All staff with data access undergo training on data handling obligations.
• Database Encryption: Sensitive data fields — including KYC document references and identity verification outcomes — are encrypted at rest within ck244's database infrastructure.
• Intrusion Detection: ck244 employs real-time intrusion detection and anomaly monitoring systems to identify and respond to potential security incidents promptly.
• Penetration Testing: ck244's platform undergoes periodic security assessments to identify and remediate vulnerabilities before they can be exploited.
• Incident Response: In the event of a data breach that is likely to result in a risk to the rights and freedoms of affected players, ck244 will notify affected users and take all necessary steps to contain and mitigate the breach as rapidly as possible.

9 Your Rights

As a user of ck244, you have the following rights in relation to your personal data. To exercise any of these rights, please submit a request to [email protected]. ck244 will respond to all data-subject requests within 14 calendar days of receipt.

Please note that certain rights — particularly the right to erasure — may be limited where ck244 is required by law to retain your data. For example, AML regulations require us to keep transaction records and KYC documents for a minimum period after account closure. We will always explain any applicable limitation when responding to your request.

10 Children & Minors

ck244 is an adult entertainment platform intended exclusively for persons aged 21 years or older. We do not knowingly collect personal data from any person under the age of 21. Age verification is a mandatory step in the account registration and withdrawal process.

If ck244 becomes aware that personal data has been collected from a person under the age of 21, we will take immediate steps to delete that data and close the associated account in accordance with our Terms & Conditions. If you have reason to believe that a minor has registered an account on ck244, please contact us at [email protected] so that we can investigate promptly.

Parents and guardians are encouraged to make use of internet filtering tools and parental control software to prevent minors from accessing online gambling platforms, including ck244.io. Further guidance on responsible gaming is available on the Responsible Gaming page.

11 Changes to This Policy

ck244 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or business operations. When material changes are made, ck244 will notify registered users by email or by displaying a prominent notice on ck244.io prior to the change taking effect.

The date at the top of this Policy indicates when it was last reviewed. We encourage you to revisit this page periodically to stay informed about how ck244 protects your personal information. Your continued use of ck244 following notification of any update constitutes your acceptance of the revised Policy.

12 Contact & Complaints

If you have any questions about this Privacy Policy, wish to exercise a data subject right, or want to raise a complaint about how ck244 has handled your personal data, please contact our Data Protection team using the details below.

Email: [email protected]

Please include the subject line "Privacy Request" or "Data Complaint" in your email so that it is routed to the correct team promptly. We aim to acknowledge all privacy-related correspondence within 2 business days and to resolve requests fully within 14 calendar days.

If you are not satisfied with our response to your complaint, you have the right to escalate the matter to the relevant data protection authority or regulatory body in your jurisdiction. ck244 will cooperate fully with any such authority in the handling of your complaint.